Customer Service

CONTACT DETAILS

Showergrates.com
5042 Wilshire Blvd #24265
Los Angeles CA 90036-4305

Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

CURRENCY

All prices on this site are in U.S. dollars. A $0 product and or  $0 invoice is not a free item and will not be processed. It is just an indication of items available for sale and Price on Attention.

PAYMENT

Payment is processed thru Paypal.

REFUND POLICY

If you receive the incorrect product, please let us know as soon as you receive the item. If you have a change of mind or ordered the incorrect product, you must notify and return the product to us at your expense within 14 days of the purchase.  The return address is to our dropship company in Sydney Australia. Unfortunately, the buyer has to wear the cost of return freight. It will be your responsibility to mail the item back to us in its original undamaged condition. Refund given will be less our original postage costs ( no matter what postage costs you paid) and handling and restocking charges.

We reserve the right to cancel any orders and give a full refund if for any reason a mistake is made on the website, or stock is unavailable. We will notify you and refund you as soon as the problem is brought to our attention.

DELIVERY POLICY

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. If additional expenses are incurred by us as a result of your error, we may choose to invoice you for the expenses incurred.

We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery.

It is the responsibility of the customer to inform Showergrates.com if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier company to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

If when ordering a product is out of stock, we will send you an email notifying you of this and an expected time of delivery.

International delivery available. On purchasing, pleas indicate your preferred method of transport. We will then send you with a cost for delivery.

PROMOTIONS

Promotions and Competitions Other Terms and Conditions not listed herein and applying to showergrates.com promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the
extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.

PRIVACY POLICY

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy.

Showergrates.com will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented,
disclosed, or loaned! We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

When does showergrates.com disclose the information it collects to outside parties? Showergrates.com does not sell, trade, or rent your personal information to others. Showergrates.com may release customer information when we believe, in good faith, that such release is reasonably necessary to
(i) comply with law,
(ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Showergrates.com, our users, or others.

What information do we collect and how do we use it? When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How does Showergrates.com protect customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card - all credit card details are done thru Paypal. Showergrates.com does not store any credit card information on our servers.

What about Cookies? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Showergrates.com website.

Your Consent By using our website, you consent to the collection and use of this information by Showergrates.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

If you are uncomfortable using the payment facilities provided by this website, you may download the PDF order form and fax this back to us. We will need to keep the faxed copy on file as proof of your authorization of the transaction. While all care is taken, no responsibility will be taken if this form is lost, misplaced or stolen and details are used by a third party.

PAYMENT GATEWAY INFORMATION / SSL SECURITY

All payment is done securely thru Paypal.